While we hope you’ll love every piece you get from us, sometimes pieces just don’t work out. That’s why we offer a full refund* of the purchase price (shipping not included) within 14 days for undamaged merchandise.
To initiate a return please email [email protected] and include your order number in the subject line. A return merchandise authorization will be issued within 1-2 days. You will be responsible for any return shipping fees.
*No refunds/exchanges/credits on special orders, closeouts, custom pieces, Mattresses, Pillows, Toppers, Sheet sets, or Adjustable Bed Frames. The shipping fee is non-refundable after an item has shipped, including if the item has shipped but has not yet been received by the consumer.
While we hope you’ll love every piece you get form us, sometimes pieces just don’t work out. That’s why we offer a full refund* of the purchase price within 7 days for unused merchandise and exchange/in store credit* within 30 days.
*No refunds/exchanges/credits on special orders, closeouts, custom pieces, Mattresses or Adjustable Bed Frames.
We at West Avenue know how annoying it can be when you purchase an item only to find the same item on sale at a later time. This can be especially frustrating when the item you purchased was a special order or out of stock item that required being back-ordered, leading to a delayed delivery of the item.
This is why West Avenue has a standard policy regarding this type of situation. In the event that a previously purchased item goes on sale at a lower price, an adjustment/credit will be eligible if the purchase date was within 14 days of the sale price debut. Back-ordered items that go on sale after the order is placed but have not yet been delivered are also eligible for a sale price adjustment.
We accept all major credit cards. Visa, MC, Amex, and Discover. We also accept Amazon Pay, Apple Pay, Paypal, and Affirm.
If you’re not much of an online shopper, you can always come into our store! We are located at 2305 W 11th Ave, Eugene, Oregon, 97402. Phone orders can be place by calling 541-485-6308.
You can call us any time at 541-485-6308 or email us at [email protected] We are always available to help!
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We ship to the lower 48 in the United States. You can get more information on our shipping & delivery page here.
After we have received your return, please allow 7-10 business days for your refund to be processed.
Our store is open Wednesday-Saturday, 10:00-6:00 and Sunday, 11:00-5:00 at 2305 W 11th Ave, Eugene, Oregon, 97402.