Returns & Exchanges
While we hope you’ll love every piece you get from us, sometimes pieces just don’t work out. To initiate a return please email [email protected] and include your order number in the subject line. A return merchandise authorization will be issued within 1-2 days. You will be responsible for any return shipping fees.
Returns are subject to the following conditions.
- Within 7 Days, undamaged merchandise in new condition is eligible for a full refund excluding shipping and delivery fees.
- Returns made after 7 days, but before 30 days from the invoice date, only a credit memo will be made to the customer’s account, no refund.
- No refund, exchange, or credit is available on special orders, floor samples, final-sale, closeouts, customized, mattresses, pillows, toppers, sheet-set, adjustable bed-frame, textiles, or clearance items.
- Delivery is defined as an order carried to a customer’s residence in West Avenue-owned vehicles by a West Avenue employee or employees. This is typically only within the state of Oregon.
- Delivery fees are non-refundable after initiated. If a delivered item is returned, pickup and return fees are equal to the amount of the original delivery fee.
- Shipping is defined as an order carried by a third-party fulfillment provider not owned or operated by West Avenue or its subsidiaries.
- Shipping fees are non-refundable after initiated. If a shipped item is returned, return shipping fees are equal to the amount of the original shipping fee plus any additional costs for repackaging.
