Shipping & Delivery
EXCEPTIONAL SERVICE WITHOUT BREAKING THE BANK
West Avenue Furniture offers flat-rate shipping on all of our products. $199 for a single item and $299 for unlimited items.
In addition, we often have Free Shipping promotions on products throughout the site.
Free shipping options get your item(s) to the threshold of your home. Items are not carried inside and may need some assembly.
Paid shipping is performed using white-glove service level. Items are all fully assembled and brought into your room of choice including one flight of stairs.
When you choose West Avenue you are making a smart choice. Our shipping crews have years of experience in furniture shipping and handling as well as being very knowledgeable about the products they handle. This ensures that when you use our shipping service, your new piece gets into your home without damage to it or your home.
Before your purchase leaves a warehouse, each piece is carefully inspected to verify quality and check for damage. Then everything is wrapped for protection and secured in a truck for a safe ride to your home.
If you have a special need at your home, please contact us at firstname.lastname@example.org and we will do our best to meet your needs.
Returns & Exchanges
While we hope you’ll love every piece you get from us, sometimes pieces just don’t work out. That’s why we offer a full refund* of the purchase price (shipping not included) within 14 days for undamaged merchandise.
To initiate a return please email email@example.com and include your order number in the subject line. A return merchandise authorization will be issued within 1-2 days. You will be responsible for any return shipping fees.
*No refunds/exchanges/credits on special orders, closeouts, custom pieces, Mattresses, Pillows, Toppers, Sheet sets, or Adjustable Bed Frames. The shipping fee is non-refundable after an item has shipped, including if the item has shipped but has not yet been received by the consumer.
We at West Avenue know how annoying it can be when you purchase an item only to find the same item on sale at a later time.
This is why West Avenue has a standard policy regarding this type of situation. In the event that a previously purchased item goes on sale at a lower price, an adjustment/credit will be eligible if the purchase date was within 14 days of the sale price debut.